Privacy Policy

1. Introduction

This Privacy Policy explains how Promivly (“we”, “our”, “us”) collects, uses, shares, and safeguards information in connection with our website, applications, and services (collectively, the “Services”). By using Promivly, you agree to this Policy. If you do not agree, please discontinue use of the Services.

2. Information We Collect

• Account & Profile: name, email, password hashes, authentication identifiers, plan tier.
• Workspace Content: events, descriptions, images/posters, campaigns, templates, recipient lists, delivery logs.
• Usage & Device Data: app interactions, feature usage, timestamps, IP address, browser/OS, pages viewed, referrers.
• Transactional & Billing: subscription status, plan, payment method tokens (handled by our payment processor), invoices, refunds.
• Cookies & Similar Tech: to keep you signed in, remember preferences, measure performance, and secure the Services.

3. How We Use Information

• Provide, operate, and maintain the Services (events, contacts, email campaigns).
• Process AI-assisted features (e.g., generate content, summaries, and templates).
• Authenticate users, prevent fraud, secure accounts, and enforce Terms.
• Measure engagement, improve performance, and develop new features.
• Provide customer support and communicate important service updates.
• Process payments, subscriptions, and billing through third-party providers.

4. Legal Bases for Processing (EEA/UK)

Where applicable, we rely on one or more legal bases: contract necessity(to provide the Services), legitimate interests (e.g., security, product improvement),consent (where required), and legal obligation.

5. AI & Automated Processing

When you use AI features, the inputs (e.g., prompts, event details) and outputs may be processed by Promivly systems and trusted AI providers to generate content. You are responsible for reviewing outputs for accuracy and appropriateness before use. Do not use AI features to create or distribute unlawful, harmful, harassing, or infringing content. We may restrict or suspend accounts for misuse.

6. How We Share Information

• Service Providers: hosting, storage/CDN, analytics, email delivery, customer support, authentication, and payments (e.g., email delivery vendors; payment processors).
• AI Providers: to power content generation and related features under appropriate agreements.
• Legal/Compliance: to comply with law, enforce Terms, or protect rights, property, safety.
• Business Transfers: in mergers, acquisitions, financing, or sale of assets, your information may be transferred.

We do not sell personal information in the traditional sense. We may share limited data for advertising/analytics as permitted by law and your settings.

7. Cookies & Tracking Technologies

We use cookies, local storage, and similar technologies to remember preferences, keep you logged in, protect accounts, and understand usage. You can manage cookies in your browser settings; disabling some cookies may affect functionality.

8. Data Retention

We retain information for as long as necessary to provide the Services and for legitimate business needs (e.g., security, audits, legal obligations). You can request deletion of certain data; we may keep limited records as required by law or for legitimate interests.

9. Security

We implement administrative, technical, and physical safeguards to protect information. However, no method of transmission or storage is 100% secure. You are responsible for maintaining strong passwords and restricting access to your account and devices.

10. International Data Transfers

We may transfer, store, and process information in countries other than your own. Where required, we use appropriate safeguards (e.g., Standard Contractual Clauses) to protect data during cross-border transfers.

11. Your Privacy Rights

• Access, correct, or delete certain personal information.
• Object to or restrict certain processing, and withdraw consent where applicable.
• Data portability where technically feasible.
• For California residents, you may have additional rights under the CCPA/CPRA, including the right to know, delete, correct, and to opt-out of certain sharing.

To exercise rights, contact us at promivlyai@gmail.com. We may need to verify your identity to process your request.

12. Do Not Sell or Share My Personal Information

If applicable in your region, you may opt out of certain data sharing by contacting us or adjusting your preferences.

13. Children’s Privacy

Promivly is not directed to children under 13 (or the age required by local law). We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us to request deletion.

14. Data Deletion & Portability

You may request deletion or export of your data by emailing promivlyai@gmail.com. We’ll guide you through verification and confirm when complete, subject to legal/operational limits.

15. Service Providers & Subprocessors

We use trusted vendors to run Promivly. Depending on your plan and features used, typical providers may include:

• Cloud hosting & databases
• Email delivery and analytics
• Authentication & session management
• Payment processing & billing
• AI model providers for generation features

We contractually require appropriate confidentiality and security commitments from our providers.

16. Data Processing Addendum (DPA)

If you need a DPA to meet your organization’s compliance needs, contact promivlyai@gmail.com and we will provide our standard agreement.

17. Changes to this Policy

We may update this Privacy Policy from time to time. Changes take effect upon posting. If changes are material, we will provide additional notice where appropriate. Your continued use of the Services after changes means you accept the updated Policy.

18. Contact Us

Questions or requests regarding this Policy can be sent to promivlyai@gmail.com.